An Exploration of End-User Critical Incident Classification
Laboratory usability tests can be a rich source of usability information for software design, but are expensive to run and involve time-consuming data analysis. Expert review of software is cheaper, but highly dependent on the experience of the expert. Techniques are needed that maintain user involv...
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/35671 http://scholar.lib.vt.edu/theses/available/etd-11122001-143830/ |