Consumer satisfaction and dissatisfaction of upscale restaurant dining: a two dimensional approach
Dining out is one of the most popular leisure activities in developed countries. A review of the studies on consumer satisfaction and dissatisfaction (CS/D) in restaurant dining indicates that the majority of restaurant management literature deals with the product/service dimension of restaurant din...
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| Format: | Others |
| Language: | en |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/38217 http://scholar.lib.vt.edu/theses/available/etd-06062008-162926/ |