An analytic case study of the facilitation process used by individuals functioning as facilitators in the quality improvement process in the Internal Revenue Service
This dissertation consisted of a case study of the facilitation process utilized by individuals functioning as facilitators for Quality Improvement Teams and/or Quality Councils in the Internal Revenue Service. Eight individuals from a pool of fifty identified as "successful" facilitators...
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| Format: | Others |
| Language: | en |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/39933 http://scholar.lib.vt.edu/theses/available/etd-10142005-135817/ |