An Exploratory Model of the Relationships between Empowerment, Job Involvement, Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hospitality Industry
The concept of customer orientation is becoming increasingly more important to managers, especially in service industries. Given the premise of the study that a customer-oriented employee has a critical role in enhancing service quality, little research has investigated the antecedents of the custom...
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/40269 http://scholar.lib.vt.edu/theses/available/etd-10298-13460/ |