Knowledge of consumer rights and unfair and deceptive practices: a comparison of older and younger consumers
The problem of this study was to measure older and younger consumers' knowledge or awareness of selected consumer rights and legal protections, and their perceptions of and experience with unfair and deceptive business practices. A 34-item instrument was developed and administered by telephone...
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| Format: | Others |
| Language: | en |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/41486 http://scholar.lib.vt.edu/theses/available/etd-03122009-040846/ |