Development of a measurement-based approach for monitoring the changes in an evolving quality management system
The concept of quality management is operationalized in an organization through a Quality Management System (QMS) - a complex, coordinated set of activities and behaviors aimed at improving the quality of an organization's processes, goods, and services. Like all systems, a QMS must be planned,...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en |
| Published: |
Virginia Tech
2014
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10919/42487 http://scholar.lib.vt.edu/theses/available/etd-05042010-020330/ |