The measurement and empirical evaluation of quality and productivity for manufacturing processes
This research investigates the conceptual relationships among quality costs, productivity, and quality proposed by Garvin, Juran, and Feigenbaum. It provides an empirical evaluation of these relationships by applying a specific linear programming approach, namely, Data Envelopment Analysis (DEA), to...
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| Format: | Others |
| Language: | en |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/42996 http://scholar.lib.vt.edu/theses/available/etd-06102009-063228/ |