Examination of Emotional Intelligence and Transformational Leadership Profiles of Directors and Managers of Human Resources at Starwood Hotels and Resorts
The demand for excellent service in the hospitality industry is critical. This study evolved from the author's twenty-five years' experience within the hospitality industry where managing emotions is vital to quality customer service. This study addresses the existing literature gap of the...
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| Format: | Others |
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Virginia Tech
2017
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| Online Access: | http://hdl.handle.net/10919/79730 |