Streamline e-information service for virtual users: A quality function deployment (QFD) approach
Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environm...
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| Language: | en |
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School of Communication & Information, Nanyang Technological University
2006
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| Online Access: | http://hdl.handle.net/10150/106053 |