Stability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM study
LibQUAL+TM is a web-administered library service quality assessment protocol that has been used around the world in hundreds of different types of libraries. Data have been collected from almost 500,000 library users. The protocol has been used in several language variations. The purpose of the pres...
| Main Authors: | , , |
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| Other Authors: | |
| Language: | en |
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School of Communication & Information, Nanyang Technological University
2006
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| Online Access: | http://hdl.handle.net/10150/106442 |