Complaints procedures in local government
This study examines the ways in which local authorities in England handle complaints from consumers of their services, and, in particular, looks at the extent of and use of internal complaints procedures. It is argued that complaints procedures are important because they are a part of a citizen'...
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University of Sheffield
1990
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.262048 |