An investigation into the effect of formatting manipulations on reading and information retrieval from text documents
The BBC Audience Lines, a call centre based in Glasgow, voiced an interest into whether their system, of responding to queries from the general public via telephone could be improved. In response to this, a detailed Task Analysis was conducted, which identified information retrieval as the specific...
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University of Glasgow
1999
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.341734 |