Making sense of the organisation from the front line : the call centre context
Sensemaking is a key concept supporting managerial and organisational cognitive research, and the analysis of various intervening processes that mediate how organisational members simplify and make sense of their environments. This study has directly responded to the challenge set by researchers to...
| Main Author: | |
|---|---|
| Published: |
University of Leeds
2003
|
| Subjects: | |
| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.396586 |