The relationship between expectations and the public's perceptions of public library services
A follow-up study to the 1995 ASLm Public Libraries Review was conducted. Forty telephone interviews with frequent public library users and 6 focus groups with professional and paraprofessional library staff were carried out across three of the original nine ASLm participant public library authoriti...
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University of Sheffield
2000
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.422666 |