Resilience and adaptivity in the management of workplace disruption for the service sector
In the last two decades the service sector has dominated the UK economy. Recently, performance and service quality delivery has become a critical issue to the sustainability of businesses in this sector. Disruption to day-to-day operations is increasingly becoming an emergent pattern for organizatio...
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Cranfield University
2007
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.443345 |