An investigation of airline service quality, passenger satisfaction and loyalty : the case of Royal Jordanian Airline
The primary objective of this thesis is to investigate the relationship between airline service quality, passenger satisfaction and passenger loyalty. This study identifies the main factors of airline service quality, passenger satisfaction and passenger loyalty and proposes a model examining the di...
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University of Sheffield
1998
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.489179 |