netQ : a scale for measuring user perceptions of free, virtual-only service experience
Organisations are continuously under the pressure of change, which is often stimulated and shaped by technology nowadays. Change impacts individuals' perceptions of the world, their needs and expectations. Inevitably, in an everchanging environment, organisations have to adapt their products an...
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University of the West of England, Bristol
2009
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.500783 |