Investigation on TQM implementation in medical sciences universities of Iran
Higher education institutes are undergoing fundamental changes and rapid development. Customers (faculty, staff, student)2 demand high quality services at reasonable and affordable costs. Customer dissatisfaction and a growing awareness of gaps between actual and ideal service have led to intensifyi...
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University of Huddersfield
2011
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.547174 |