Implementing ERPII in customer facing organisations : an investigation of critical success factors
There has been a growing trend for customer facing organisations (CFOs) to turn to highly demanding information systems such as enterprise resource planning (ERP) in order to improve their interaction with customers. ERPII has the specific capabilities to deliver extended enterprise opportunities; h...
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Durham University
2012
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.548132 |