A typology of conflict resolution strategies in e-mail communication
E-mail is used extensively to share ideas, discuss issues and to collaborate in the management of projects. However, it is often considered to be a lean medium of communication, epistolary in style, and lacking in both the verbal and non-verbal cues found in face-to-face communication. These limitat...
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Durham University
2009
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.549932 |