Developing a theory of total quality management, using the Delphi technique
Quality has become an important determinant of competitiveness, to the point that it is now widely considered to be the foundation upon which other factors that contribute to competitive advantage, such as cost, speed of delivery, reliability of delivery and flexibility, must be built. Total Quality...
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Middlesex University
1999
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.567910 |