An explorative and comparative analysis of customers' perception and expectations of service quality in the Islamic and conventional banks of Kuwait and Qatar
The fast-moving global banking sector has become highly competitive in order to survive. This includes Islamic banks in the GCC region, which strive to not only thrive, but to insulate themselves from possible regional and global meltdowns. In order to stay ahead of their competition, it is imperati...
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Durham University
2013
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.586064 |