Determining staffing requirements of non-stationary queueing systems based on the efficient frontier
Existing methods for the modelling and staffing of non-stationary queuing systems enable controlling the trade-off between costs and speed. However, the speed of the service is only one aspect of operational performance that affects customer satisfaction. The quality of the service provided by the s...
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University of Manchester
2014
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.607416 |