An empirical study of TQM implementation in higher education : a proposed model for GCC context
Total Quality Management (TQM) is both a philosophy of quality and a systematic approach to modern management. It is based on various principles such as problem solving and prevention, commitment to and involvement in quality by all employees and throughout the organisation, and a culture of continu...
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University of Bradford
2002
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.616314 |