Benchmarking local government services using data envelopment analysis
The identification of best practices is a crucial aspect of benchmarking (Camp, 1989) but there is little published evidence to show that a framework exists which identifies such practices in the public sector (Kouzmin el al., 1999). This thesis examines how the benchmarking of local government serv...
| Main Author: | |
|---|---|
| Published: |
University of Manchester
2007
|
| Subjects: | |
| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.629926 |