Leveraging information systems capabilities for operational performance in services : the role of supply chain integration
The purpose of this thesis is to explore the link between IS capabilities and operational performance in services. More specifically, it aims to investigate how the processes for supplier and customer integration affect IS capabilities and consequently, firms’ operational performance. Accordingly, t...
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Durham University
2014
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.630111 |