The applicability of the EFQM Excellence Model to higher education
This research considers the applicability of a generic quality model (the EFQM Excellence Model (the Model)) that has been used extensively in the private sector and increasingly in the public sector. To enable me to test out the applicability of the Model I employed four research methods including...
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University College London (University of London)
2007
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644412 |