Developing the culturally competent public librarian : an investigation of diversity training for public libraries to support empathic service provision to Black and Minority Ethnic (BME) communities
Public libraries in Britain serve a wide range of people in today’s multicultural Britain, including those from Black and Minority Ethnic (BME) communities. In order to be able to do so in an effective and empathic manner, many library staff participate in training that comes under terms such as ‘Di...
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University of Sheffield
2014
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644794 |