Outsourcing warranty repairs : models for the allocation of failed items to multiple vendors
We consider a scenario in which several external service vendors are contracted to repair purchased items which fail under warranty. We develop and analyze various allocation models concerning how the repair work should be distributed among the vendors in a cost-effective manner. Furthermore, we dep...
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University of Edinburgh
2007
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.649562 |