Critical success factors in UK four and five star hotels
This research aims to assess the strategic tool of Critical Success Factors (CSFs) within the UK four and five star hotel industry by developing a strategic framework incorporating CSFs within the Balanced Scorecard (BSC) approach. Success in the hotel industry at all market levels and locations is...
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Manchester Metropolitan University
2014
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.668578 |