Calling for justice : comparing telephone and face-to-face advice in social welfare legal aid
This thesis considers the impact of the major shift to telephone-only services that took place in social welfare legal aid in April 2013. It asks whether changing the method of delivery of social welfare advice from face-to-face to telephone transforms the nature and quality of that advice in ways t...
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London School of Economics and Political Science (University of London)
2015
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.686631 |