Communication across cultures? : an intercultural approach to customer service in the hotel industry : a study with globally branded hotels in the United Kingdom
In a professional and business-social context such as that of global hotel brands in the United Kingdom, intercultural communication, contacts and relationships are found at the heart of daily operations and of customer service. A large part of the clientele base of hotels in the United Kingdom is f...
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University of Glasgow
2016
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.700372 |