Emotional self-management and its significance for well-being in service work
This study investigates service workers’ experiences of managing their emotions and how they make sense of these in relation to their perceived well-being. It responds to calls within the sociology of service work literature for a more definitive focus upon the dynamic complexity of service agents’...
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University of Brighton
2017
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.754000 |