Measuring the effectiveness of computing services
This thesis reports research that was carried out to develop a management tool for measuring the effectiveness of computing services. Effectiveness was considered in terms of the degree to which services met users' needs, and measured by the degree of satisfaction expressed by users concerning...
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| Language: | en |
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University of Canterbury. Computer Science
2014
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| Online Access: | http://hdl.handle.net/10092/9413 |