Staffing and Scheduling to Differentiate Service in Many-Server Service Systems
This dissertation contributes to the study of a queueing system with a single pool of multiple homogeneous servers to which multiple classes of customers arrive in independent streams. The objective is to devise appropriate staffing and scheduling policies to achieve specified class-dependent servic...
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| Language: | English |
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2019
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| Online Access: | https://doi.org/10.7916/d8-ynzm-s590 |