Service quality perception difference between employees and customers.

Service quality perception difference between employees and customers.

Ng, Wai Hung Thomas. === Thesis (M.Phil.)--Chinese University of Hong Kong, 2002. === Includes bibliographical references (leaves 103-112). === Abstracts in English and Chinese ; questionnaires in Chinese. === ABSTRACT (ENGLISH) --- p.i === ABSTRACT (CHINESE) --- p.iv === ACKNOWLEDGEMENT --- p.vi...

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Bibliographic Details
Other Authors: Ng, Wai Hung Thomas.
Format: Others
Language:English
Chinese
Published: 2002
Subjects:
Customer services > Quality control
Service industries > Quality control
Consumers > Attitudes
Service industries workers > Attitudes
Online Access:http://library.cuhk.edu.hk/record=b5891080
http://repository.lib.cuhk.edu.hk/en/item/cuhk-323813

Internet

http://library.cuhk.edu.hk/record=b5891080
http://repository.lib.cuhk.edu.hk/en/item/cuhk-323813

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