CRM orientation: conceptualization and scale development.
Frederick Hong-kit Yim. === Thesis (M.Phil.)--Chinese University of Hong Kong, 2002. === Includes bibliographical references (leaves 90-108). === Abstracts in English and Chinese. === ABSTRACT (ENGLISH) --- p.i === ABSTRACT (CHINESE) --- p.iii === ACKNOWLEDGEMENTS --- p.iv === TABLE OF CONTENTS -...
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| Format: | Others |
| Language: | English Chinese |
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2002
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| Online Access: | http://library.cuhk.edu.hk/record=b5891189 http://repository.lib.cuhk.edu.hk/en/item/cuhk-324097 |