Testing an integrated emotional regulation strategies model among Chinese service employees: an investigation of the role of service culture and emotional expressivity.
In this study, an integrated model was proposed to examine the impact of emotional labor on quality of work life and psychological health among Chinese employees. Compared to other emotional labor models, this model considered the influence of perceived service culture as an antecedent of perceived...
| Other Authors: | |
|---|---|
| Format: | Others |
| Language: | English Chinese |
| Published: |
2006
|
| Subjects: | |
| Online Access: | http://library.cuhk.edu.hk/record=b6074255 http://repository.lib.cuhk.edu.hk/en/item/cuhk-343884 |