Knowledge Discovery and Management within Service Centers
These days, most enterprise service centers deploy Knowledge Discovery and Management (KDM) systems to address the challenge of timely delivery of a resourceful service request resolution while efficiently utilizing the huge amount of data. These KDM systems facilitate prompt response to the critica...
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| Format: | Others |
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North Dakota State University
2016
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| Online Access: | http://hdl.handle.net/10365/25575 |