The usage of quality management to improve customer satisfaction

The usage of quality management to improve customer satisfaction

A dissertation submitted to the Faculty of Business, Cape Peninsula University of Technology, Cape Town, in partial fulfilment of the requirements for the Degree Magister Technologiae in Business Administration. === The different opinion about customer satisfaction amongst academics and practitio...

Full description

Bibliographic Details
Main Author: Tsafack Dongmo, Celestin
Language:en
Published: Cape Peninsula University of Technology 2015
Subjects:
Consumer satisfaction > Evaluation > South Africa
Customer relations
Total quality management
Online Access:http://hdl.handle.net/20.500.11838/991

Internet

http://hdl.handle.net/20.500.11838/991

Similar Items