Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State

Published Article === The purpose of this research was to investigate the perceptions of clients namely, students, about the quality of library services and also the quality of staff client relationship. It was envisaged that through this study the perceptions, feelings and views of students in as f...

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Main Author:	Molopyane, J
Other Authors:	Central University of Technology Free State Bloemfontein
Format:	Others
Language:	en_US
Published:	Interim : Interdisciplinary Journal, Vol 13, Issue 4: Central University of Technology Free State Bloemfontein 2015
Subjects:	Academic library quality service customer care in academic libraries service quality assessment
Online Access:	http://hdl.handle.net/11462/319

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spelling	ndltd-netd.ac.za-oai-union.ndltd.org-cut-oai-ir.cut.ac.za-11462-3192016-03-16T03:59:04Z Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State Molopyane, J Central University of Technology Free State Bloemfontein Academic library quality service customer care in academic libraries service quality assessment Published Article The purpose of this research was to investigate the perceptions of clients namely, students, about the quality of library services and also the quality of staff client relationship. It was envisaged that through this study the perceptions, feelings and views of students in as far as their needs satisfaction could be illuminated. The study addressed the following concerns: Apart from the physical and other library resources, are there other mechanisms of evaluating the quality of services an academic library has to offer? In order for an academic library to improve service quality, what role should clients play? What are their concerns about their information needs consideration and what other possible means can be done to satisfy those needs? 2015-08-27T07:22:33Z 2015-08-27T07:22:33Z 2013 2013 Article 1684498X http://hdl.handle.net/11462/319 en_US Interim : Interdisciplinary Journal;Vol 12, Issue 4 Central University of Technology Free State Bloemfontein 89 402 byte, 1 file Application/PDF Interim : Interdisciplinary Journal, Vol 13, Issue 4: Central University of Technology Free State Bloemfontein
collection	NDLTD
language	en_US
format	Others
sources	NDLTD
topic	Academic library quality service customer care in academic libraries service quality assessment
spellingShingle	Academic library quality service customer care in academic libraries service quality assessment Molopyane, J Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State
description	Published Article === The purpose of this research was to investigate the perceptions of clients namely, students, about the quality of library services and also the quality of staff client relationship. It was envisaged that through this study the perceptions, feelings and views of students in as far as their needs satisfaction could be illuminated. The study addressed the following concerns: Apart from the physical and other library resources, are there other mechanisms of evaluating the quality of services an academic library has to offer? In order for an academic library to improve service quality, what role should clients play? What are their concerns about their information needs consideration and what other possible means can be done to satisfy those needs?
author2	Central University of Technology Free State Bloemfontein
author_facet	Central University of Technology Free State Bloemfontein Molopyane, J
author	Molopyane, J
author_sort	Molopyane, J
title	Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State
title_short	Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State
title_full	Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State
title_fullStr	Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State
title_full_unstemmed	Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State
title_sort	through the eye of a student : customer care in academic libraries, a case at the central university of technology, free state
publisher	Interim : Interdisciplinary Journal, Vol 13, Issue 4: Central University of Technology Free State Bloemfontein
publishDate	2015
url	http://hdl.handle.net/11462/319
work_keys_str_mv	AT molopyanej throughtheeyeofastudentcustomercareinacademiclibrariesacaseatthecentraluniversityoftechnologyfreestate
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Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State

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