The impact of organisational culture on service delivery in a major private security company
Published Article === In today's highly competitive business environment service delivery has become a key issue. Providing quality service could enhance an organisation's competitive advantage with beneficial financial implications. Service delivery requires the full cooperation and commi...
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Journal for New Generation Sciences, Vol 7, Issue 2: Central University of Technology, Free State, Bloemfontein
2015
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Online Access: | http://hdl.handle.net/11462/535 |
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ndltd-netd.ac.za-oai-union.ndltd.org-cut-oai-ir.cut.ac.za-11462-5352016-03-16T03:59:04Z The impact of organisational culture on service delivery in a major private security company Kokt, D. Van der Merwe, C.A. Central University of Technology, Free State, Bloemfontein Organisational culture Service delivery Competing Values Framework (CVF) Baldrige Award Criteria Private security in South Africa Published Article In today's highly competitive business environment service delivery has become a key issue. Providing quality service could enhance an organisation's competitive advantage with beneficial financial implications. Service delivery requires the full cooperation and commitment of all the employees in the organisation, including management. The culture of the organisation supports this by eliciting a unified response from employees that supports the quality of service rendered to customers. In this regard the paper provides a statistical analysis of the impact of organisational culture on service delivery in a major South African private security company. Due to its applicability the Competing Values Framework (CVF) was instrumental in measuring the culture of the organisation and the award winning Baldrige Award Criteria in ascertaining its levels of service delivery. 2015-09-23T13:20:41Z 2015-09-23T13:20:41Z 2009 2009 Article 16844998 http://hdl.handle.net/11462/535 en_US Journal for New Generation Sciences;Vol 7, Issue 2 Central University of Technology, Free State, Bloemfontein 221 015 bytes, 1 file Application/PDF Journal for New Generation Sciences, Vol 7, Issue 2: Central University of Technology, Free State, Bloemfontein |
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en_US |
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Organisational culture Service delivery Competing Values Framework (CVF) Baldrige Award Criteria Private security in South Africa |
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Organisational culture Service delivery Competing Values Framework (CVF) Baldrige Award Criteria Private security in South Africa Kokt, D. Van der Merwe, C.A. The impact of organisational culture on service delivery in a major private security company |
description |
Published Article === In today's highly competitive business environment service delivery has become a key issue. Providing quality service could enhance an organisation's competitive advantage with beneficial financial implications. Service delivery requires the full cooperation and commitment of all the employees in the organisation, including management. The culture of the organisation supports this by eliciting a unified response from employees that supports the quality of service rendered to customers. In this regard the paper provides a statistical analysis of the impact of organisational culture on service delivery in a major South African private security company. Due to its applicability the Competing Values Framework (CVF) was instrumental in measuring the culture of the organisation and the award winning Baldrige Award Criteria in ascertaining its levels of service delivery. |
author2 |
Central University of Technology, Free State, Bloemfontein |
author_facet |
Central University of Technology, Free State, Bloemfontein Kokt, D. Van der Merwe, C.A. |
author |
Kokt, D. Van der Merwe, C.A. |
author_sort |
Kokt, D. |
title |
The impact of organisational culture on service delivery in a major private security company |
title_short |
The impact of organisational culture on service delivery in a major private security company |
title_full |
The impact of organisational culture on service delivery in a major private security company |
title_fullStr |
The impact of organisational culture on service delivery in a major private security company |
title_full_unstemmed |
The impact of organisational culture on service delivery in a major private security company |
title_sort |
impact of organisational culture on service delivery in a major private security company |
publisher |
Journal for New Generation Sciences, Vol 7, Issue 2: Central University of Technology, Free State, Bloemfontein |
publishDate |
2015 |
url |
http://hdl.handle.net/11462/535 |
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