Public policy and Batho Pele in South Africa : time to turn over a new leaf
Published Article === This paper is concerned to show that seminal public policy principles have sometimes failed to translate into improved customer service in South Africa and to discover why this should be so. After discussing various dimensions of public policy formulation and implementation, th...
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| Format: | Others |
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Journal for New Generation Sciences, Vol 9, Issue 1: Central University of Technology, Free State, Bloemfontein
2015
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| Online Access: | http://hdl.handle.net/11462/579 |