Public policy and Batho Pele in South Africa : time to turn over a new leaf
Published Article === This paper is concerned to show that seminal public policy principles have sometimes failed to translate into improved customer service in South Africa and to discover why this should be so. After discussing various dimensions of public policy formulation and implementation, th...
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Journal for New Generation Sciences, Vol 9, Issue 1: Central University of Technology, Free State, Bloemfontein
2015
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Online Access: | http://hdl.handle.net/11462/579 |
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ndltd-netd.ac.za-oai-union.ndltd.org-cut-oai-ir.cut.ac.za-11462-5792016-03-16T03:59:04Z Public policy and Batho Pele in South Africa : time to turn over a new leaf Ingle, M. Central University of Technology, Free State, Bloemfontein Batho Pele Public policy Public versus private Policy process Published Article This paper is concerned to show that seminal public policy principles have sometimes failed to translate into improved customer service in South Africa and to discover why this should be so. After discussing various dimensions of public policy formulation and implementation, the article cites instances whereby service levels are seen to be compromised by poor execution of policy. It is submitted that inappropriate criteria for the recruitment of office bearers, and a worrying tendency to fail to distinguish adequately between public and private goods, have contributed to degraded levels of customer service which violate the spirit of Batho Pele. It is concluded that government needs to 'walk the talk' with respect to Batho Pele by ridding its administration of officials who have shown themselves to be either incompetent or corrupt. 2015-10-01T08:48:33Z 2015-10-01T08:48:33Z 2011 2011 Article http://hdl.handle.net/11462/579 Journal for New Generation Sciences;Vol 9, Issue 1 Central University of Technology, Free State, Bloemfontein 490 089 bytes, 1 file Application/PDF Journal for New Generation Sciences, Vol 9, Issue 1: Central University of Technology, Free State, Bloemfontein |
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Batho Pele Public policy Public versus private Policy process |
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Batho Pele Public policy Public versus private Policy process Ingle, M. Public policy and Batho Pele in South Africa : time to turn over a new leaf |
description |
Published Article === This paper is concerned to show that seminal public policy principles have sometimes failed to translate into improved customer service in South Africa and to discover why this should be so. After discussing various dimensions of public policy formulation and implementation, the article cites instances whereby service levels are seen to be compromised by poor execution of policy. It is submitted that inappropriate criteria for the recruitment of office bearers, and a worrying tendency to fail to distinguish adequately between public and private goods, have contributed to degraded levels of customer service which violate the spirit of Batho Pele. It is concluded that government needs to 'walk the talk' with respect to Batho Pele by ridding its administration of officials who have shown themselves to be either incompetent or corrupt. |
author2 |
Central University of Technology, Free State, Bloemfontein |
author_facet |
Central University of Technology, Free State, Bloemfontein Ingle, M. |
author |
Ingle, M. |
author_sort |
Ingle, M. |
title |
Public policy and Batho Pele in South Africa : time to turn over a new leaf |
title_short |
Public policy and Batho Pele in South Africa : time to turn over a new leaf |
title_full |
Public policy and Batho Pele in South Africa : time to turn over a new leaf |
title_fullStr |
Public policy and Batho Pele in South Africa : time to turn over a new leaf |
title_full_unstemmed |
Public policy and Batho Pele in South Africa : time to turn over a new leaf |
title_sort |
public policy and batho pele in south africa : time to turn over a new leaf |
publisher |
Journal for New Generation Sciences, Vol 9, Issue 1: Central University of Technology, Free State, Bloemfontein |
publishDate |
2015 |
url |
http://hdl.handle.net/11462/579 |
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