Developing and validating tools to assess postgraduate service quality and the postgraduate service experience
Published Article === This paper reports on further attempts to develop and validate instruments to improve the measurement of higher education quality, more especially postgraduate research service. A 26-item postgraduate research service quality (PGSQUAL) instrument as well as a six-item postgradu...
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Journal for New Generation Sciences, Vol 10, Issue 1: Central University of Technology, Free State, Bloemfontein
2015
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Online Access: | http://hdl.handle.net/11462/597 |
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ndltd-netd.ac.za-oai-union.ndltd.org-cut-oai-ir.cut.ac.za-11462-5972016-03-16T03:59:04Z Developing and validating tools to assess postgraduate service quality and the postgraduate service experience Govender, K.K. Central University of Technology, Free State, Bloemfontein Postgraduate research Service quality Postgraduate service experience Postgraduate research service quality Published Article This paper reports on further attempts to develop and validate instruments to improve the measurement of higher education quality, more especially postgraduate research service. A 26-item postgraduate research service quality (PGSQUAL) instrument as well as a six-item postgraduate service experience (PGSERVEXP) instrument were developed and validated among recent postgraduates at a large research university in South Africa. From a response rate of almost 53%, after subjecting the data to factor analysis and, determining the Cronbach's alpha values, it was ascertained that the respective research instruments were found to be fairly reliable and valid measures of postgraduate research service quality and of the overall postgraduate research service experience. 2015-10-01T10:45:25Z 2015-10-01T10:45:25Z 2012 2012 Article 16844998 http://hdl.handle.net/11462/597 en_US Journal for New Generation Sciences;Vol 10, Issue 1 Central University of Technology, Free State, Bloemfontein 94 764 bytes, 1 file Application/PDF Journal for New Generation Sciences, Vol 10, Issue 1: Central University of Technology, Free State, Bloemfontein |
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Postgraduate research Service quality Postgraduate service experience Postgraduate research service quality |
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Postgraduate research Service quality Postgraduate service experience Postgraduate research service quality Govender, K.K. Developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
description |
Published Article === This paper reports on further attempts to develop and validate instruments to improve the measurement of higher education quality, more especially postgraduate research service. A 26-item postgraduate research service quality (PGSQUAL) instrument as well as a six-item postgraduate service experience (PGSERVEXP) instrument were developed and validated among recent postgraduates at a large research university in South Africa. From a response rate of almost 53%, after subjecting the data to factor analysis and, determining the Cronbach's alpha values, it was ascertained that the respective research instruments were found to be fairly reliable and valid measures of postgraduate research service quality and of the overall postgraduate research service experience. |
author2 |
Central University of Technology, Free State, Bloemfontein |
author_facet |
Central University of Technology, Free State, Bloemfontein Govender, K.K. |
author |
Govender, K.K. |
author_sort |
Govender, K.K. |
title |
Developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
title_short |
Developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
title_full |
Developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
title_fullStr |
Developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
title_full_unstemmed |
Developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
title_sort |
developing and validating tools to assess postgraduate service quality and the postgraduate service experience |
publisher |
Journal for New Generation Sciences, Vol 10, Issue 1: Central University of Technology, Free State, Bloemfontein |
publishDate |
2015 |
url |
http://hdl.handle.net/11462/597 |
work_keys_str_mv |
AT govenderkk developingandvalidatingtoolstoassesspostgraduateservicequalityandthepostgraduateserviceexperience |
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