The role of total quality management (TQM) in improving quality and organisational performance in footwear manufacturing organisations in KwaZulu-Natal
Submitted in fulfilment of the requirements of the Degree Master of Technology: Quality, Durban University of Technology, 2013. === The purpose of this study is to determine the impact of Total Quality Management (TQM) elements of Leadership, Customer Focus, and Employee Involvement on Quality Im...
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| Language: | en |
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2013
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| Online Access: | http://hdl.handle.net/10321/864 |