Employee commitment to customer service in South Africa

Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, 2007. 127 leaves === Retailing no longer involves just growth or expansion into new product, consumer segments or geographic areas. Organisations are now learning to shift their emphasis to managing under conditions of modest, z...

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Bibliographic Details
Main Author: Premjee, Dipika
Language:en
Published: 2009
Subjects:
Online Access:http://hdl.handle.net/10321/360