An adaptive user interface model for contact centres
Contact centres (CC), are the primary interaction point between a company and its customers and these are rapidly expanding in terms of both workforce and economic scope. An important challenge for today's CC solutions is to increase the speed at which CCAs retrieve information to answer custom...
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| Format: | Others |
| Language: | English |
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Nelson Mandela Metropolitan University
2008
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| Online Access: | http://hdl.handle.net/10948/989 |