Integrating customer requirements in the design of service processes in South African motor dealership
The Motor Industry is set in a highly competitive and dynamic global arena constantly shaped by both external and internal forces. From an organisations point of view many of the external or macro forces are largely uncontrollable. Against this backdrop, players in the South African Motor Industry n...
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| Format: | Others |
| Language: | English |
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Port Elizabeth Technikon
2000
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| Online Access: | http://hdl.handle.net/10948/30 |