Investigation into the provision of service excellence in a selected bank in the Port Elizabeth metropole
In this research customer service excellence in First National Bank in the Port Elizabeth metropole was investigated. From the industry and competitor analysis it can be concluded that banking is a highly competitive industry that is undergoing constant change because of fierce competition. The lite...
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| Format: | Others |
| Language: | English |
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Port Elizabeth Technikon
2000
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| Online Access: | http://hdl.handle.net/10948/31 |